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We’ll do our best to connect you with an agent who speaks your preferred language. If that’s not possible, don’t worry — we’ll make sure you’re supported in English.

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How to find your Support ID.

Do you have the Camera ID? If so, please provide it.

The Camera ID is located on the back of the camera. For Veo Cam 1 and Veo Cam 2, it's in the format of '14:ae:85:91:00:00', remember to add the : in between the numbers and lowercase letters. For Veo Cam 3, it will be five digits.

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